Once we have confirmed the details of your production, print out the measurement forms here, complete them, and fax to 816-221-6699 (or email to firstname.lastname@example.org). This should be completed no later than fifteen business days before your costumes are scheduled to be picked up or shipped. When your costumes are scheduled to be ready, you will receive them clean with individual tags that correspond with your character, costume pieces, and accessories. Depending on the size of your show, items may be listed in an additional manifest. Please remember to return the costumes with their tags. For your convenience, we ask that you do not clean the costumes, we are happy to take care of that once they have been returned to us.
Costumes that are shipping will leave our facility 4-6 business days prior the requested delivery date at no extra rental charge. Costumes are expected to be posted marked two days after your rental period has ended to arrive at our facility within 3-7 business days. Rental pricing is for one week. Additional rental week discounts are as follows: The first extra week is 50% of the initial rental fee. All subsequent weeks are 25% of the initial rental fee.
We must receive a completed purchase order (checks and credit cards are also accepted) prior to pick up or shipping of your rental. As an added service to state or federally funded schools, colleges, and select city / state / federal entities, we will accept purchase orders at the time of sale or costume rental.
Costumes should be returned in the condition they were received. If damage has occurred, our staff will assess if any additional fees need to be applied due to excessive repair, cleaning or total replacement. You will also be responsible for any lost items.
Unless picked up at our location, your costumes will be shipped FedEx unless otherwise requested. Shipping and handling fees are not included in your rental estimate. If you do not have a FedEx or UPS, all shipping and handling charges will be added to your bill to be paid in full before shipping can take place.
Full list of school rental polices are available UPON REQUEST.